Terms of service

01About these terms

These terms are an agreement between you and Jollo EV Mobility (“Jollo”) for using the Jollo app, the Jollo Driver app, Jollo Pay, Jollo charging and jolloev.xyz (together, “Jollo” or “the services”). By creating an account or using the services, you accept them.

Some products have extra terms you accept separately in the app — for example Drive to Own, vehicle purchases and financing. Where those terms differ from these, they apply to that product. Our Privacy policy explains how we handle your data.

02Your account

• You must be at least 18 years old and able to enter a binding contract.
• Give accurate details and keep them up to date.
• Keep your phone, codes and password to yourself. You are responsible for activity on your account unless you tell us it has been misused.
• One person, one rider account; driver accounts are personal and may not be shared or lent.

03Rides

Jollo is a technology platform that connects riders with drivers. When you request a ride, available drivers nearby may accept your fare or offer their own price; you choose which offer to take. The fare agreed when you choose a driver is the fare for the trip.

• Be at the pickup point on time and give your PIN only to the driver in the car the app shows you.
• Treat drivers and their cars with respect. You are responsible for damage you cause.
• You can cancel from the app. Any cancellation rules that apply are shown in the app before you confirm.
• Pay the agreed fare by the method you chose — cash, card or Jollo Pay.

04Driving with Jollo

• You must hold a valid driving licence, have the right to drive the car you use, and keep its registration, insurance and inspection current. Jollo reviews your documents before approving you and may ask for them again.
• Jollo does not take a commission on fares. Approved drivers pay a daily subscription from Jollo Pay, in the amount shown in the app, before going online. Drive to Own drivers make their daily ownership payment under their Drive to Own agreement instead.
• Follow traffic laws, drive safely, keep your car clean and roadworthy, and never drive under the influence or while unfit to drive.
• Only accept requests you intend to complete, and treat riders with respect.
• Card and Jollo Pay fares are added to your earnings balance and paid out to the bank account you register. You are responsible for your own taxes on your earnings.

05Jollo Pay

• Jollo Pay is a balance for paying for Jollo services. It is not a bank account, earns no interest and cannot be used outside Jollo.
• Top-ups by card are processed by our payment providers and appear once the provider confirms them.
• If you delete your account, any Jollo Pay balance stays available for the 30-day recovery period and can no longer be used after the account is erased. Use your balance before deleting your account.
• Tell us about a payment you do not recognise as soon as you can.

06Charging and vehicles

• Charging sessions and reservations are charged at the price shown in the app. A reservation holds a charger for the time the app shows; after that it may be released.
• Follow the instructions at each station and leave the bay when your session ends.
• Vehicle purchases, test drives, financing and Drive to Own are governed by the separate terms and agreements you accept for them.

07Things you must not do

• Harass, threaten, discriminate against or endanger anyone.
• Use Jollo for anything illegal, including carrying illegal goods.
• Create fake accounts, requests, offers or ratings, or misuse promotions.
• Try to get around fares, payments, the pickup PIN or other safety features.
• Interfere with, copy or reverse-engineer the apps or our systems.

08Ratings and messages

Riders and drivers rate each other after trips. Ratings and comments must be honest and respectful. We may remove content that breaks these terms and use ratings to keep quality high, including limiting access for accounts that consistently fall below the standards shown in the app.

09Suspension and closing your account

We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. Where it is safe and lawful to do so, we will tell you why.

You can delete your account in the app at any time. See Delete your account.

10Our responsibility to you

We work hard to keep Jollo available, accurate and safe, but we cannot promise that it will always be free of interruptions or errors, or that a driver, charger or vehicle will always be available.

To the extent the law allows, Jollo is not liable for indirect or consequential losses, or for losses caused by events beyond our reasonable control. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

11Jollo’s name and software

The Jollo name, logo, apps and website belong to Jollo. We give you a personal, non-transferable right to use the apps for their intended purpose while these terms apply.

12Changes to these terms

We may update these terms as our services change. We will show the new date at the top of this page and, for important changes, tell you in the app or by email before they apply. If you keep using Jollo after a change applies, you accept the updated terms.

13Law and disputes

Jollo is a company established in Nigeria, and these terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please contact us first — most problems are solved quickly. This does not take away any rights you have under the consumer laws of the country where you live.

14Contact us

Jollo EV Mobility · support@jolloev.com