Account deletion
Delete your Jollo account
For the Jollo rider app and the Jollo Driver app, by Jollo EV Mobility. You can delete your account yourself in the app, or ask us to do it.
In the Jollo app (riders)
- Open Jollo and sign in.
- Go to your Profile, then Settings.
- Tap Delete account and confirm.
In the Jollo Driver app
- Open Jollo Driver and sign in. Go offline if you are online.
- Open the menu, then Settings.
- Tap Delete account, choose Delete, and confirm.
Cannot open the app?
Email support@jolloev.com with the subject “Delete my account”, from the email on your account or stating the phone number on it. We will confirm it is you and delete the account for you.
What happens next
Straight away — you are signed out on every device and your account stops working.
For 30 days — you can change your mind. Sign in with the same phone number or email and choose to recover your account.
After 30 days — your account is erased for good. You can always start a new account with the same number or email.
Deleted
- Your name, phone number, email and date of birth
- Your password, sign-in keys and codes
- Your profile photo and saved places
- Your devices' push notification tokens
Kept
Records of trips, payments, Jollo Pay and payouts — no longer linked to your name — for as long as the law requires us to keep financial records and to handle disputes and safety reports. Driver documents and Drive to Own records are kept only as long as the law or an agreement requires.