How can we help?

Enter your phone number or email and we send you a one-time code to sign in.

Check the number or email is right, and wait a minute before asking for a new code. Codes expire after 10 minutes. If it still does not arrive, email support@jolloev.com from the address on your account.

In the app, go to Settings and choose Delete account. See Delete your account for the full steps and what happens to your data.

Yes. Your rider account and driver account are separate, but you sign in to both with the same details.

The app recommends a fare for your trip. You can offer a different amount within a range, drivers can accept it or send their own price, and you choose. How riding works.

Open your trip and choose Cancel ride, then tell us why. You can request again straight away.

On the trip screen, tap Share to send a live link to anyone you trust.

Cash, a saved debit card, or your Jollo Pay balance. Choose before you request a ride.

Email support@jolloev.com with the date, the amount and your account's phone number or email.

Download Jollo Driver, sign up, choose Drive to Earn or Drive to Own, and send your documents. Driving with Jollo.

Your account must be approved, and your daily subscription paid from Jollo Pay. The app tells you which one is missing.

Cash fares are paid to you by the rider. Card and wallet fares go to your earnings balance and are paid out to your bank account.

Read our Privacy policy for everything we collect, why, and who we share it with.

Yes. Email support@jolloev.com from the email on your account, or tell us the phone number on it.